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Shipping Policy

At Daama.uk, we are committed to providing timely and reliable shipping for all orders, whether domestic or international. Please read our shipping policy carefully to understand our shipping practices and procedures for both UK and international orders.

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1. Domestic Shipping (United Kingdom)​

  • Shipping Locations:
    We offer shipping within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

  • Processing Time:
    All orders are made to order and will be processed within 3-5 business days. Custom and personalised orders may take additional time, which will be specified at checkout.

  • Shipping Methods and Delivery Time:
    We use trusted carriers such as Royal Mail, Hermes, and DPD to deliver your order. Estimated delivery times are as follows:

    • Standard Shipping: 3-5 business days

    • Express Shipping: 1-2 business days (available at checkout) depending processing time.

  • Shipping Costs:
    Shipping costs will be calculated at checkout based on the weight, size, and destination of your order. Please note that shipping charges for the UK are inclusive of VAT.

  • Tracking Your Order:
    Once your order has shipped, you will receive a tracking number via email to monitor its progress.

  • Shipping Delays:
    While we strive to meet the estimated delivery times, please note that delays may occur due to unforeseen circumstances, such as carrier delays or adverse weather conditions. If this happens, we will notify you as soon as possible.

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2. International Shipping

  • Shipping Locations:
    We currently offer international shipping to select countries outside the United Kingdom. If your country is not listed at checkout, please contact us directly for more information.

  • Processing Time:
    All orders are made to order and will be processed within 3-5 business days. Custom orders may require additional time, which will be communicated during the ordering process.

  • Shipping Methods and Delivery Time:
    We ship internationally using reliable carriers such as DHL, FedEx,Royal Mail and UPS International. Delivery times for international orders vary by destination and are typically as follows:

    • Standard International Shipping: 7-14 business days

    • Expedited International Shipping: 3-7 business days (available at checkout) depending of processing times

  • Shipping Costs:
    Shipping fees for international orders will be calculated during checkout based on the destination, weight, and size of the order. Please note that these fees are in addition to the product price and are non-refundable.

    • Customs and Duties:
      International customers are responsible for any customs duties, taxes, or import fees that may be applied by their country's customs authorities. These charges are not included in the price of the product and must be paid by the recipient upon delivery.

  • Tracking Your Order:
    Once your order has been shipped, you will receive a tracking number to monitor your package's journey. Please allow up to 24 hours for tracking information to become available.

  • Shipping Delays:
    International shipping may experience delays due to customs processing, carrier issues, or other factors beyond our control. We will make every effort to inform you if your order is delayed.

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3. Order Issues and Address Accuracy

  • Incorrect Shipping Information:
    Please ensure that your shipping information is accurate at checkout. We cannot be held responsible for shipping delays or lost packages due to incorrect or incomplete addresses provided.

  • Missing or Lost Orders:
    If your order does not arrive within the expected delivery window, please contact our customer service team. We will work with the carrier to resolve the issue. Please note that we are not responsible for lost or stolen packages once they have been delivered, as indicated by the tracking information.

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4. Order Confirmation and Updates

After placing your order, you will receive an order confirmation email. Once your order is shipped, a shipping confirmation with tracking information will be sent to the email address provided during checkout. If you do not receive an email confirmation, please check your spam or junk folder.

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5. Shipping Policy Changes

We may update this shipping policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this policy periodically to stay informed of any updates.

For any questions or concerns regarding shipping, please do not hesitate to contact our customer service team at:

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Thank you for shopping with Daama.uk!

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